A customer relationship management program can greatly boost your client base. It could increase your firms capability to produce sales leads, to share information across departments. Poor usability is one of the most significant obstacles in CRM systems. The more capabilities the CRM system has, the more complicated, slow and daunting the interface can become. One of the outcomes of poor usability is the fact that users concentrate only on those parts of the CRM system that satisfy their wants. Poor usability and fragmentation is a warning sign that the program is not being used to its maximum potential.